Job title - AI Engineer
Work location - Charlotte, NC
position - Onsite
experience required - 6+
Domain - Telecom, IVR
Any certification required - Good to have AI related certifications
Must Have Skills
Python ML NumPy, Pandas, Scikitlearn, XGBoost
NLP spaCy, Hugging Face Transformers, NLTK, SentenceTransformers
LangChain, LlamaIndex, OpenAI SDK Agentic AI (Good to Have) LangGraph, AutoGen, CrewAI Data & SQL Oracle, MySQL,
Nice to have skills
Architect and develop AIdriven IVR and conversational systems using Python
Build NLP models for text classification and clustering to support intent detection and call routing
Detailed Job Description
Architect and develop AIdriven IVR and conversational systems using PythonBuild NLP models for text classification and clustering to support intent detection and call routingPerform data analysis using SQL Design and deploy LLM workflows prompt engineering, RAG, evaluation for voice and chat use casesLead development of agentic AI workflows for multistep customer interactionsEstablish LLMOps best practices, including monitoring, evaluation, and lifecycle managementPartner with IVR platform, speed.
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