The purpose of this role is to provide fast, friendly, and effective support to our B2B customers. As a Customer Support Specialist at Applause, you’ll be on the front lines of customer interactions—resolving technical issues, answering product questions, and ensuring our clients are set up for success. You’ll do this by being fast, thorough, and helpful. You’ll become a product expert, deliver an exceptional support experience, and help us continue leading the home services software space.
The Customer Support Specialist will own day-to-day support interactions with our business customers. You will resolve issues efficiently, communicate clearly, and ensure each client gets the help they need quickly. You’ll work in a remote, fast-paced environment, where quality, speed, and professionalism are key.
Responsibilities:
Applause is a leading provider of home services software. Our platform helps local service businesses grow faster by turning their teams into performance-driven machines. We serve thousands of technicians, business owners, and franchise leaders across North America—helping them improve customer experience, reputation, and revenue.
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