Job Description

Job Responsibilities:

• Serve as the first point of contact for technical inquiries, application usage questions, and troubleshooting support
• Receive, track, and manage data requests from internal and external stakeholders
• Support the fulfillment, maintenance, and delivery of data products, reports, and dashboards
• Utilize SQL, APIs, databases, and applications to retrieve, validate, and analyze data products
• Monitor and troubleshoot reporting issues, data quality concerns, and access-related problems
• Assist users with data access, report interpretation, and technical support inquiries
• Log and document all support interactions and resolutions within ticketing systems
• Collaborate with business and technical teams to gather reporting requirements and improve processes
• Maintain documentation for reporting workflows, procedures, and data product requests
• Support recurring, scheduled, and ad hoc reporting activities using Excel, Power BI, and Microsoft tools
• Identify opportunities for process automation and operational efficiencies
• Escalate complex technical issues to appropriate teams when necessary

Skills:

• Strong proficiency in Microsoft Excel and Microsoft Office Suite
• Working knowledge of SQL, including running and modifying pre-written queries
• Experience with Power BI, reporting tools, and data analysis
• Familiarity with APIs, databases, and data retrieval processes
• Experience with ServiceNow, SharePoint, or similar ticketing platforms
• Strong analytical, critical thinking, and problem-solving abilities
• Excellent verbal and written communication skills
• Customer-focused mindset with strong relationship management skills
• Exceptional attention to detail and commitment to data accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Dependable, reliable, and capable of meeting deadlines consistently

Education/Experience:

• Associate’s or Bachelor’s degree in Business, Information Systems, Data Analytics, or a related field
• Experience in data support, reporting, operations support, business analytics, or similar environments
• Experience working with databases, reporting systems, or ticket/request management platforms
• Familiarity with relational databases and data management concepts
• Experience supporting internal and external customers in a technical environment preferred

Job Tags

Similar Jobs