Job Description
Dispatcher
Pay Range: $24-30/hr based on experience
We’re looking for a highly organized and proactive Dispatcher who thrives in fast-paced environments and knows how to keep operations running efficiently. The ideal candidate is detail-oriented, customer-focused, and comfortable balancing multiple priorities while supporting technicians, customers, and internal teams to deliver an exceptional service experience.
What You’ll Do:
- Manage incoming service requests, emails, and electronic work orders to support efficient scheduling and timely response for service technicians
- Monitor and respond to orders and customer service requests in alignment with service level agreements and company expectations
- Coordinate technician schedules, dispatching, and work assignments to maximize efficiency and ensure customer needs are met
- Manage technician work-in-progress (WIP), ensuring open work orders are reviewed, updated, and resolved in a timely manner
- Review and process work orders throughout the day, verifying labor, parts usage, and billing accuracy while collaborating with field service managers and the parts team as needed
- Handle incoming service calls by verifying account information, collecting purchase orders or payment details, confirming equipment information, and scheduling service appointments
- Communicate critical job details, customer expectations, and scheduling updates to technicians prior to dispatch
- Support the quoting process by coordinating with road technicians and the parts department to prepare and submit repair quotes within established timelines
- Coordinate planned maintenance scheduling, including setting up new PM agreements, assigning monthly PM schedules, and communicating with customers regarding upcoming service appointments
- Collaborate with the parts department to ensure technicians have the necessary materials and resources prior to dispatch
- Maintain accurate daily reporting and scheduling updates to support operational visibility and team communication
- Partner with fellow dispatchers and service team members to ensure coverage, continuity, and responsiveness during high-volume periods, absences, and holidays
- Provide exceptional customer service by maintaining professional, timely, and solution-oriented communication with customers and internal teams
- All other responsibilities/duties as assigned
What You Need:
- Preferred: Associate’s or Bachelor’s Degree
- Previous experience in dispatching, scheduling, or service coordination within a fast-paced environment
- Strong organizational, communication, and multitasking skills with the ability to manage competing priorities throughout the day
- Ability to work effectively across multiple teams while maintaining accuracy and attention to detail
- Proficiency in Microsoft Outlook, Excel, and other business systems or scheduling platforms
- Strong customer service and problem-solving skills with the ability to remain calm and professional under pressure
- Ability to manage technician scheduling, work order processing, and customer communication simultaneously
- Working knowledge of the Ohio and Pennsylvania service areas preferred
- Mechanical aptitude or experience with service management platforms such as EquipSoft is a plus
- Ability to remain in a desk-based environment for extended periods while managing high communication volume
What We Offer:
- Employee Ownership (ESOP) - build long-term wealth as an owner
- 401(k) with company match
- Multiple healthcare options including company paid plan (medical, dental, vision)
- Paid time off + holidays
- Company-paid short-term, long-term disability & life insurance
About Us:
Become our next millionaire. Alliance Material Handling is a 100% employee-owned company where every team member shares in the success they help create. We believe in rewarding hard work with real financial opportunity and long-term career growth.
Job Tags
Full time, Temporary work