Senior Salesforce QA Engineer - Banking & Member Servicing Job at Northern Base, McLean, VA

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  • Northern Base
  • McLean, VA

Job Description

Role: Senior Salesforce QA Engineer Banking & Member Servicing

Location: McLean, VA (Onsite)

Employment Type: Full-Time

Experience: 8 18 years

Must-Have Qualifications:

  • 6+ years of software QA experience, including 3+ years of Salesforce testing
  • Strong hands-on experience testing Salesforce Service Cloud
  • Strong Banking or Credit Union domain experience
  • Experience testing applications used by Member Service Representatives (MSRs), banking customer service representatives, contact center agents, or branch employees
  • Hands-on testing experience with Salesforce customizations including:
    • Lightning Web Components (LWC)
    • Salesforce Flows
    • Validation Rules
    • Approval Processes
    • Apex business logic
  • Strong API testing experience using Postman or equivalent tools
  • Strong understanding of API authentication, request/response validation, error handling, and status codes
  • Strong SOQL and SQL skills for data validation
  • Experience with test automation using Selenium, Playwright, Provar , or equivalent frameworks
  • Experience performing end-to-end integration testing across multiple platforms
  • Strong experience with data validation, reconciliation, and synchronization testing
  • Hands-on security testing of Profiles, Permission Sets, Sharing Rules, Field-Level Security, and Audit History
  • Strong defect investigation and root cause analysis skills
  • Experience with Browser Developer Tools, log analysis, API response analysis, and correlation identifiers
  • Experience with Jira and Xray or equivalent test management tools
  • Strong understanding of Agile delivery methodologies
  • Experience executing CI/CD-based regression testing
  • Experience testing member servicing workflows including Member Search, Identity Verification, Member 360, Account Inquiries, Profile Maintenance, Service Requests, Escalations, and Interaction History
  • Strong knowledge of banking products including Deposits, Consumer Lending, Loans, Cards, Payments, and Transfers
  • Understanding of Member/Customer Account Relationships and Service Request Lifecycle Management
  • Strong experience testing Salesforce Service Console , including Case Management, Routing, Queues, Assignment Rules, Entitlements, SLA Management, Knowledge Articles, and Guided Workflows
  • Experience validating integrations between Salesforce and downstream banking systems
  • Ability to independently own testing and identify risks beyond documented requirements
  • Ability to design negative, boundary, and exception test scenarios
  • Strong ability to assess business impact and communicate release risks

Preferred Qualifications:

  • Salesforce Financial Services Cloud, OmniStudio, and Experience Cloud
  • Experience with Telephony/CTI integrations
  • Experience with MuleSoft and core banking platforms such as Hogan
  • Accessibility, performance, and session-management testing experience
  • Agentforce testing , including grounded responses, permitted actions, human handoffs, and protection of member information
  • Bachelor's degree in Computer Science or a related field

Job Tags

Full time

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