Job Description

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Hallmark Aviation Services is a premier airline customer service provider for some of the world's leading airlines. We contract with INTERNATIONAL & DOMESTIC AIRLINES to provide exceptional services to passengers, including First & Business Class guests.

Hallmark employees provide clients and travelers "Peace of Mind" in the hustle and bustle of today's travel experience. We are seeking a Team Member with exceptional people and communication skills, strong work ethic and superior attention to detail skills.

Ensures timely processing of workers' compensation claims; evaluates accident reports to determine accuracy and completeness and to ensure adequate investigation; ensures that the company is in compliance with applicable laws and regulations.

• Processing and overseeing documentation, status reports, and claims
• Maintaining subrogation records
• Monitoring pay inequities
• Ensuring work restrictions are clear
• Helping employees file incident reports
• Educating employees about workers' compensation policies and procedures
• Evaluating claims applications
• Assisting with complex claims and issuing payments
• Coordinating with claimants and partner resources to resolve cases
• Evaluates accident report
• Ensuring the timely processing of medical bills and temporary total disability benefits
• Reviews medical reports, witness statements, department investigation results and other documentation. Compiles facts and data regarding accident reports and filed cases.
• Reviews accident reports to identify patterns of injury and to determine whether unsafe conditions contributed to the accident; advises departments of trends in injuries and proper safety procedures that may result in reduction of injuries; provides department with information that will aid in reducing accidents and improve safety.
• Other duties as assigned.

Required Skills

• Extensive knowledge and understanding of applicable workers compensation laws, procedures, and regulations.
• Extensive knowledge of medical and technical terminology used in workers compensation cases.
• Excellent verbal and written communication skills with the ability to deliver presentations to explain rules and policies.
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.

• Fluent in English and skilled in oral and written communication
• Ability to use tact, diplomacy and a clear, courteous manner when dealing with co-workers and the public
• Decision-making, problem-solving, and time management skills
• Ability to handle multiple projects or tasks simultaneously with self-direction
• Well-developed team skills, unquestioned integrity, and the experience, confidence, and presence to effectively handle interpersonal relationships and sensitive HR issues
• Strong organizational skills
• Ability to adhere to and meet deadlines
• Ability to maintain attention to detail despite interruptions
• Strong administrative and data management skills
• Ability to raise issues proactively and in a timely manner
• Working knowledge of HRIS system(s)
• Strong administrative and data management skills

Required Experience

• Experience in handling sensitive, confidential information
• Previous experience in an administrative or similar HR role preferred but not required
• Demonstrated proficiency in Microsoft Office suite

• Obtain and retain an Airport Security Access with customs clearance (pass a Federal Background Check & FBI Fingerprinting)

Hallmark aviation services is a Drug free work environment, employment with Hallmark is contingent upon successfully completing drug screening process.

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